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Build Better Relationships (3 HRS)
SECTION 1: WELCOME
1.0 WELCOME (1:38)
1.1 MEET THE AUTHOR (1:16)
1.2 OBJECTIVES OF COURSE (3:35)
SECTION 2: RELATIONSHIP WITH YOURSELF
2.0 INTRODUCTION (1:38)
2.1 MOST IMPORTANT RELATIONSHIP (4:05)
2.2 LOOK INWARD (5:53)
2.3 GATHER YOUR TOOLS (6:01)
2.4 LIVE & LEAD WITH HEART (5:45)
SECTION 3: BEHIND THE SCENES OF RELATIONSHIPS
3.0 INTRODUCTION (1:36)
3.1 RELATIONSHIPS ARE GIFTS (4:33)
3.2 EVERY INTERACTION IS AN OPPORTUNITY (6:07)
3.3 TYPES OF RELATIONSHIPS (6:03)
3.4 PURPOSE OF RELATIONSHIPS (2:46)
3.5 POSITIVE RELATIONSHIPS ARE IMPORTANT (4:47)
SECTION 4: ESTABLISHING RAPPORT IN RELATIONSHIPS
4.0 INTRODUCTION (4:10)
4.1 COMMUNICATION IS KEY (7:03)
4.2 NON-VERBAL COMMUNICATION IS KEY TOO (6:16)
4.3 FIRST IMPRESSIONS (3:03)
4.4 THE ART OF GREETINGS (7:22)
4.5 WHAT'S IN A NAME? (3:16)
4.6 THE VALUE OF KINDNESS (4:39)
4.7 DO YOUR HOMEWORK (5:48)
SECTION 5: DEVELOP & MAINTAIN POSITIVE RELATIONSHIPS
5.0 INTRODUCTION (1:43)
5.1 THE VALUE OF INTEGRITY (3:51)
5.2 THE VALUE OF AUTHENTICITY (2:38)
5.3 THE VALUE OF POSITIVITY (6:14)
5.4 ASK FOR ADVICE OR ASK QUESTIONS (4:03)
5.5 SHARE YOUR STORIES (3:22)
5.6 OFFER YOU (5:26)
SECTION 6: DEEPEN ROOTS & GROW RELATIONSHIPS
6.0 INTRODUCTION & REFLECTION ON RELATIONSHIPS (4:23)
6.1 MAKE THEM FEEL SEEN (5:31)
6.2 MAKE THEM FEEL VALUED (4:13)
6.3 MAKE THEM FEEL HEARD (5:18)
6.4 MAKE THEM FEEL APPRECIATED (3:15)
6.5 CONSISTENCY, CHECK-INS & CIRCLE BACK (3:49)
SECTION 7: REPAIRING RELATIONSHIPS
7.0 INTRODUCTION (1:29)
7.1 THE LONG GAME (5:58)
7.2 TIMING IS KEY (4:39)
7.3 WORKING TOGETHER (6:26)
7.4 NEXT STEPS (6:39)
SECTION 8: WHAT'S NEXT?
8.0 ACTION STEPS & SUPPORT (3:55)
8.1 GRATITUDE & CONGRATS! (1:24)
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5.5 SHARE YOUR STORIES
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